In Czechia: the first step is the school psychologist or a pedagogical-psychological counseling center (PPP) — free, no medical referral needed. If the situation is acute — a child psychiatrist through your pediatrician or directly at a psychiatric outpatient clinic. Two helplines, both free and anonymous: for the child — Linka bezpečí (the Czech child helpline, 116 111, 24/7); for parents and adults concerned about a child — Rodičovská linka (the Czech parent helpline, 606 021 021, weekdays).
In Slovakia: school psychologist or psychological counseling; for the child — Linka detskej istoty (the Slovak child helpline, 116 111, 24/7); for parents — Rodičovská linka (the Slovak parent helpline, 0800 500 500).