30-Day Success Promise
Version: 1.0
Last updated on September 29, 2025
Learn with Complete Confidence
We believe every child can discover their passion for coding with the right approach. That's why we stand behind our programs with our 30-Day Success Promise.
How It Works
Start Risk-Free: Enroll in any of our coding programs and give your child 30 days to explore, learn, and grow.
If It's Not the Perfect Fit: Within 30 days of your child's first lesson, contact us and we'll make it right with two flexible options:
  • Course credits for completed lessons that can be used toward any other Algonova program
  • Full refund for all unused lessons at your original package rate
We recommend trying a different program first: Many families discover their child loves coding, just in a different format. But the choice is always yours.
How to Benefit from this Promise: Contact your Client Manager to activate this promise
How the Refund Amount Is Calculated
The calculation is straightforward:
Refund Amount = Original Package Price - (Completed Lessons × Package Per-Lesson Rate)
Step-by-Step
  1. Identify completed lessons: Count all lessons your child attended, plus any lessons where the teacher was available but your child missed (since content remains accessible on the platform).
  2. Calculate the cost of completed lessons: Multiply completed lessons by the package per-lesson rate
  3. Subtract from total: Your refund is the difference between what you paid and the cost of completed lessons
Example Calculation:
  • Original purchase: 36-lesson package at €859
  • Package per-lesson rate: €859 ÷ 36 = €23.86 per lesson
  • Completed lessons: 3 lessons
  • Cost of completed lessons: 3 × €23.86 = €71.58
  • Your refund: €859 - €71.58 = €787.42
Important: Completed lessons are automatically converted to course credits at no additional charge, so you keep their value even after receiving your refund.
Why We Offer This Promise
Every child learns differently. Some love the logic of Python immediately, others need to start with Visual programming, and some prefer Game Design.
Our promise ensures you can find the perfect path for your child without financial risk.
Real Example
Example 1 - Found the Perfect Fit
Tereza enrolled her 10-year-old daughter in our 36-lesson Python course. After 3 lessons, they realized that Game Design might be a better starting point.
Tereza used her 3 lesson credits to enroll her daughter in our Game Design course, where she immediately thrived and continued till graduation.
Example 2: Coding Wasn't Right (Yet)
Michal’s 12-year-old son tried our 36-lesson Game Design course for 2 lessons but struggled with the concepts.
They used their credits to try Python Start instead, but after 2 lessons of the new course, it became clear coding wasn't a good fit at this time.
Michal received a refund for the remaining unused 34 lessons from the original 36-lesson package.
Important Details
  • Promise valid for 30 days from first lesson
  • Course credits remain valid for 3 months
  • Credits can be used for the initial student or transferred to siblings and even friends
  • Available for all course packages
  • No questions asked
  • This promise supplements your statutory consumer rights and our standard terms and conditions.
Frequently Asked Questions
When does the 30-day period start?
The 30-day guarantee period begins on the day of your child's first lesson, not from the purchase date.
What happens to lesson credits if we don't use them?
Course credits expire after 3 months from the day of the initial payment, so we recommend using them within that timeframe to try a different program.
Can lesson credits be transferred to my other child?
Yes, credits can be used for siblings within the 3-month validity period.
What if my child misses lessons due to illness during the 30-day period?
If a lesson was scheduled and our teacher was available, it counts as 'completed' since the lesson content remains accessible on our platform for your child to complete independently. You still can benefit from the 30-Day Success Promise as long as you claim it within the 30-day period.
How long does the refund process take?
Refunds are typically processed within 10 business days after your request is approved.
Is this different from my legal withdrawal rights?
Yes, this promise is more generous than standard EU withdrawal rights and applies even after lessons have begun.